Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to commonly asked questions about Salah Hussain Al-Brahim Auto Parts. If you have a question that’s not answered here, please feel free to contact us.
General Questions
1. What products do you offer?
We offer a wide range of auto parts, specializing in GM original parts.
2. How can I place an order?
You can place an order by visiting our store, contacting us by phone, or through our website.
3. Do you offer international shipping?
Yes, we offer international shipping. Please contact us for more information and shipping rates.
Ordering and Payment
1. What payment methods do you accept?
We accept cash, credit/debit cards, and bank transfers.
2. Can I cancel or modify my order?
Please contact us immediately if you need to cancel or modify your order. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
3. Is it safe to use my credit card on your website?
Yes, we take security seriously. Our website is equipped with encryption technology to ensure the safety of your personal and payment information.
Shipping and Delivery
1. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. We’ll provide you with an estimated delivery time at the time of purchase.
2. Do you offer expedited shipping?
Yes, we offer expedited shipping for an additional fee. Please contact us for expedited shipping options.
3. Can I track my order?
Yes, we’ll provide you with a tracking number once your order has been shipped. You can use this tracking number to track your package online.
Returns and Refunds
1. What is your return policy?
We accept returns within 30 days of purchase. The item must be unused and in its original packaging. Please note that electrical parts are not eligible for return or exchange.
2. How long does it take to process a refund?
Refunds are processed within 3-5 business days after we receive the returned item.
3. Do you charge a restocking fee for returns?
We may charge a restocking fee for returns depending on the condition of the item returned. Please refer to our return policy for more information.
Contact Us
1. How can I contact customer service?
You can contact our customer service team by phone, email, or through the contact form on our website.
2. What are your customer service hours?
Our customer service team is available from Saturday to Thursday, 7:30 AM – 11:35 AM and 3:45 PM – 7:30 PM.
3. How soon can I expect a response to my inquiry?
We strive to respond to all inquiries within 24 hours.
We hope this FAQ section has addressed your questions. If you need further assistance, don’t hesitate to reach out to us.
